Our Terms and Conditions
Welcome to Brendan’s Bakery and Co. (“we,” “us,” “our”) — where delicious meals meet convenience! By placing an order, browsing our website, or enjoying our meal delivery services (“Services”), you (“you,” “customer,” “client”) agree to our Terms and Conditions. Ready to dive in? Explore our terms and conditions below to see how we keep things tasty and transparent, and keep scrolling to review our policies too!
Collapsible content
General Terms
1.1. Brendan’s Bakery and Co. operates as a finished meal delivery service, providing prepared meals to customers based on the menu selections available.
1.2. By placing an order, you confirm that all information provided (including delivery address, contact details, and payment information) is accurate and complete.
1.3. You must provide a valid delivery address where you or an authorized recipient will be available to receive the meal(s). We are not responsible for orders delivered to an incorrect or incomplete address.
Orders and Delivery
2.1. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to suspected fraud or errors in pricing or menu description.
2.2. Delivery times are estimates only and may vary due to factors beyond our control. We are not liable for any delays.
2.3. You agree to provide clear and safe access to the delivery location. Brendan’s Bakery and Co. will not be responsible for failed deliveries due to inaccessible locations.
2.4. It is your responsibility to inspect delivered items immediately. If you believe there is an issue with your order, please contact us within 24 hours.
Allergies and Dietary Restrictions
3.1. We take care to list ingredients and potential allergens on our menu. However, meals are prepared in shared facilities and cross-contamination may occur.
3.2. By placing an order, you acknowledge and accept the risk of allergic reactions or sensitivities. Brendan’s Bakery and Co. does not guarantee that any dish is free from allergens or cross-contamination.
3.3. Customers with food allergies, intolerances, or dietary restrictions must exercise caution and assume full responsibility for their choices.
Payments and Pricing
4.1. All prices are subject to change without prior notice but will be confirmed at the time of your order.
4.2. Payment must be made in full at the time of order via our accepted payment methods.
4.3. We reserve the right to cancel or refuse orders where payment is declined or suspected to be fraudulent.
Refunds and Cancellations
5.1. Due to the perishable nature of our products, all sales are final once an order is accepted and prepared.
5.2. Refunds or replacements will only be considered in the case of an error on our part (e.g., incorrect meal delivered).
5.3. To request a refund or replacement, you must notify us within 24 hours of delivery with proof of the issue.
5.4. We reserve the right to investigate all claims before issuing refunds or replacements.
Use of Website and Services
6.1. You agree to use our website and services only for lawful purposes and not to engage in any activity that could harm the business or other customers.
6.2. You must not attempt to disrupt or interfere with our services, website, or delivery process.
Intellectual Property
7.1. All content on our website, including text, images, logos, and menus, are the intellectual property of Brendan’s Bakery and Co. and may not be copied or used without permission.
Limitation of Liability
8.1. To the fullest extent permitted by law, Brendan’s Bakery and Co. shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services or products, including but not limited to allergic reactions, delivery delays, or product dissatisfaction.
8.2. We disclaim all warranties, express or implied, including but not limited to the merchantability or fitness for a particular purpose of our meals.
Privacy
9.1. We collect and use your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described.
Customer Obligations
10.1. You agree to provide accurate and complete information, including your full delivery address, contact phone number, and any special delivery instructions necessary for successful delivery.
10.2. Failure to provide correct delivery information may result in delays or cancellation of your order without refund.
Governing Law
11.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the state or country in which Brendan’s Bakery and Co. operates.
11.2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts within our jurisdiction.
Changes to Terms
12.1. We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
12.2. Your continued use of our services after any changes constitutes acceptance of the updated Terms.
If you have any questions or concerns regarding these Terms and Conditions, please contact us directly before placing your order.
Our Policies
Refunds
Refunds are granted solely at the discretion of Brendan’s Bakery and Co. There is no guaranteed list of factors that will qualify an order for a refund.
Payments and Billing
By providing your credit card or payment information, you authorize Brendan’s Bakery and Co. to charge your account for all outstanding balances related to your orders and any applicable fees.
Order Accuracy and Customer Responsibility
Customers must ensure that all order details, including delivery address and contact information, are accurate and complete.
Delivery Policy
Delivery times are estimates and may vary due to factors beyond our control.
Allergy and Dietary Disclaimer
While we list ingredients and allergens to the best of our ability, cross-contamination may occur in our kitchen environment.
Cancellations
Orders may be canceled only prior to preparation and dispatch.
Customer Communication
- We will communicate order confirmations, delivery updates, and any issues via the contact information you provide.